Advanced Communication & Problem Solving

LEADERSHIP, MANAGEMENT

Introduction

This course is designed to enhance participants’ advanced communication skills and equip them with structured problem-solving techniques. The training focuses on elevating interpersonal communication, critical thinking, and collaborative problem-solving to address complex challenges effectively. Participants will learn how to communicate clearly and persuasively, resolve conflicts, and apply creative problem-solving methodologies in diverse professional contexts.

 Objectives

 By the end of this course, participants will be able to:

Master advanced communication techniques for clarity and influence

Apply critical thinking and analytical skills to identify root causes

Use structured problem-solving frameworks to develop effective solutions

Enhance collaboration through constructive dialogue and feedback

Manage conflicts and difficult conversations professionally

Utilize creativity and innovation in problem-solving

Develop action plans for continuous improvement in communication and problem-solving

 

 

 Course Outline

 

Day1: Advanced Communication Techniques

Enhancing verbal and non-verbal communication

Persuasive communication and storytelling

Active listening and powerful questioning

Building rapport and emotional connection

Handling difficult conversations with confidence

 Day2: Critical Thinking and Analytical Skills

Understanding thinking styles and biases

Techniques for logical reasoning and evaluation

Root cause analysis tools (e.g., 5 Whys, Fishbone Diagram)

Data gathering and interpretation for problem analysis

Structured Problem-Solving Frameworks

Overview of problem-solving models (e.g., PDCA, DMAIC)

Defining problems clearly and setting objectives

Generating, evaluating, and selecting solutions

Implementing solutions and monitoring outcomes

Day3: Collaborative Problem Solving

Facilitating team problem-solving sessions

Encouraging creative thinking and innovation

Managing group dynamics and decision-making

Building consensus and commitment

Day4: Conflict Management and Resolution

Identifying sources of conflict

Communication strategies for conflict resolution

Negotiation and mediation basics

Turning conflicts into opportunities

Day5: Action Planning and Continuous Improvement

Developing personal and team improvement plans

Setting measurable goals and tracking progress

Leveraging feedback for growth

Course review and practical application exercises

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